Introduction This report has been prepared for the management team of Melchain Ltd. It is intended to outline the current sales and marketing situation within the company, outline the major areas of sales and marketing activity over the past year and to propose some areas for development over the next twelve months. This report will be circulated to the management team during January 2003. It will then be presented by the Marketing Director at the next Sales and Marketing conference to held early in February. It is hoped that all members of management will have had the opportunity to read and digest the report by this time. All queries or issued raised by this Melchain Ltd report will be addressed at the conference.